Heidelberg Forum

New mobile application for Lesedi rate payers.

The Executive Mayor Cllr Mluleki Nkosi in partnership with Vodacom launched a ground-breaking technology app for Lesedi called #MyLesediApp a Citizen engagement application.

In trying to assist and improve citizen communication with the Lesedi Local Municipality, the municipality launched the Citizen Engagement Platform (CEP) Application to assist the Municipality in its endeavour to improve service delivery, by amongst others, streamlining communication with the community.

•The SmartCitizen Mobile App is designed to bring government to citizens’ fingertips and provide an unimagined level of transparency and accountability.

•The app allows users to search for and view details of various useful contacts such as Municipality heads, Municipality Customer Care, Emergency Services, call centres, and other Municipality related useful numbers.

•The app will allow the Citizens to search for, filter and view details of various Municipal facilities close to their location.

•The app will allow the Citizens to view and download various useful documents and other rich media types such as images, audio and video.

•The app can be used to view Facebook and other Social Media feeds of the Municipality all from one platform.

•The app allows issues of almost any type to be submitted to the Department; these could also include compliments and information/service requests

•Any issues that discovered by the internal staff can be logged and the relevant business units can be notified. This also includes the issues logged by the public on the service and/or facilities of the Municipality.

•The app will allow the Municipality to broadcast public or targeted notifications through it.

•Notifications may consist of a simple message and optional attachments (e.g., image, pdf file).

Lesedi Local Municipality is on a drive to improve the level of service delivery to the residents of Lesedi, and it is the wish of the council that this application will assist to achieve this goal set by the new mayor.